Terms & Conditions

 

Opening Hours:
Boarding: Monday – Sunday 9-11am and 4pm-6pm.
Day creche: Monday – Friday 7.30am – 7.30pm. Saturday and Sundays 9am-6pm.

Arrivals are strictly within these times, a supplementary charge of £10.00 may be made for any animal arriving or departing outside these hours.

Fees, Deposits and Payment:
All fees are payable on arrival. Payment may be made by cheque, cash or credit/debit card. Apple pay, contactless to £30.00 Payment by card over the telephone.

Check In Terms:
Pets can check in between 9-11am or 4-6pm. we charge a full day rate (see website for current charges) whichever time they arrive.

Check out:
By 11am. animals will be fed and exercised before collection. If collected after noon a full charge will be made for that day.

We reserve the right to revise our prices when necessary. All prices quoted will be at the rate prevailing at time of booking.

Early Returns & Cancellations:
We do not give credit for early returns. You will be charged for the period booked.

Due to problems in the past regarding cancellations at peak periods such as; School Summer holidays, Christmas & New Year holidays, Easter holidays and Half-Terms, all customers will be required to pay a 50% deposit. Deposits will secure your booking and act as an administration charge. Deposits will only be refundable if written cancellation is received in excess of one month prior to the commencement of boarding.

Deposits will not be refundable, but may be transferable to a future booking if cancellation is notified in writing less than of one month, but more than 15 days prior to the commencement of boarding. If 14 days or less notice is given prior to boarding, customers will lose their deposits completely. A deposit must be paid at the time of booking by either credit / debit card or cash. All fees and charges are subject to VAT at the prevailing rate. It is a condition of boarding that all dogs have attending a trial day previous to any overnight boarding date.

Vaccinations:
We endeavour to prevent any infectious diseases entering the kennel / cattery but cannot be held responsible should any animal bring a virus into the premises. Prior to accepting your pet for boarding will require sight of a current vaccination certificate. Dog vaccination must safeguard against; distemper, parvovirus, hepatitis, leptospirosis, and parainfluenza. Cat vaccinations must safeguard against; cat flu and feline enteritis. We recommend that rabbits are vaccinated before boarding. See the VMD vaccine schedule for updates.

Medical Conditions:
Any pre existing medical and/or behavioral conditions must be declared prior to boarding. A medication form must be completed.

Information about our Vets, Veterinary fees and why the emergency contact is so important:
We no longer offer temporary policies whilst boarding as so many of our customers now have their own Pet insurance. It is wise to inform your insurer when your pet is staying with us.
Should a pet become unwell in any way we will call the emergency contact number left on the Pet’s Booking form for that stay. This contact ideally needs to be yourself or a person who knows the animal very well and can answer our questions reference the condition .
We will take  the pet to our nearby vets – Seers Croft at Faygate. Our vets have a 24hr emergency service in house.
We will also call your  own veterinary practice to obtain the pet’s medical history. Unless you are able to arrange transport to your own vets, all animals staying at Cherry Tree will attend our nearest Veterinary practice.
Treatment costs and consultations will be charged to the customer account and require settling in full before animal collection.
Our communication with you regarding any health concern is excellent.  We contact you or your contact via these channels : phonecall/ text/whatsapp / facebook messenger.

Infectious Bronchitis (kennel cough):
We strongly recommend dogs are vaccinated annually, with Canigen or Nobivac, to potentially lessen the symptoms and reduce the shedding of infectious particles connected with this bacterial respiratory disease . We will not be held responsible should an infection break out whilst your animal is boarded. We reserve the right to refuse to accept your dog should he be carrying signs of infection. All costs involved in treatment of the animal will be borne by the customer.

Flea & Worming Treatments:
Before coming to the kennels please ensure that your pet has been treated for fleas and worms. If you are in any doubt about treatment contact your Veterinary Surgery for advice.

Minimum / Maximum Age:
As a rule we will accept animals as soon as full primary vaccination has been given. Animals over 10 years of age who have never boarded with us will have to go undergo mandatory assessment during a free day trial.
We reserve the right to refuse admission if staff are concerned about the age, health or behaviour of the animal concerned.

Administration:
We provide a comprehensive range of paperwork relating to your pet’s stay with us. We require completion of all of the paperwork. In addition to this emergency contact details are mandatory.

Diet:
Please advice our staff of any special dietary requirements your pet may have. If you prefer your pet to be kept on the same diet as at home and the food is one we do not stock please bring enough with you for the duration of your pet’s stay.

Bedding & Personal Chattels:
All collars, leads, dishes, bowls and any personal effects are left at the kennels entirely at the owner’s risk.

Aggressive / Destructive Animals:
In cases where animals are left that prove to be aggressive towards other animals or staff, or destructive to our facilities, we will contact you to arrange their immediate removal. Any damage caused by an animal will be charged to the animal’s owner.

Abandoned Animals:
If an animal is not collected within 7 days of the date it is due to leave the kennels and no communication has been received from the owner, I the undersigned give my authority to sell or otherwise dispose of the animal.